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Practical UK name-change guide

How to change your name with Virgin Money

Virgin Money has a different route for each product. Current and savings accounts are changed in a branch, credit cards by post, and mortgages with their own form. If you bank with Nationwide too, that’s another request.

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Checked against Virgin Money’s own pages
Branch, post or form
Sources linked below
Based on Virgin Money’s own pages, checked on 28 October 2026

Banks change their processes from time to time, so if anything differs when you get in touch, follow Virgin Money’s instructions. Every source is linked.

Updated: 28 October 2026
On this pageQuick answerProduct by productDocumentsYour deed pollNationwideAfter the changeFAQs

The quick answer

For a current or savings account, Virgin Money says you’ll need to visit your nearest branch with proof of your name change, such as a marriage certificate. Its change of name form asks to see your marriage certificate, decree absolute or deed poll, plus your birth or marriage certificate as evidence of your previous name. Credit cards and mortgages are changed separately by post, and Virgin Money says you need to notify each product on its own.

How it works

Each Virgin Money product has its own route

ProductHow to change your nameWhat to provide
Current and savings accountsVisit your nearest branch. Virgin Money’s form says it’ll update all your savings and current accounts unless you tell it otherwise.Proof of your name change and evidence of your previous name, with the change of name and address form
Virgin Money or Virgin Atlantic credit cardWrite to Virgin Money Credit Cards, PO Box 5293, Worthing, BN11 9TL, or Virgin Atlantic Credit Cards, PO Box 5294, Worthing, BN11 9TNA certified copy of the legal document, a short covering letter explaining the change, your card number, and your old and new signatures
MortgageSend the change of name form to Customer Ownership, Virgin Money, Jubilee House, Newcastle upon Tyne NE3 4PLThe original document, or a copy certified by a professional, plus your previous and new signatures

Virgin Money’s credit card page is clear that if you have other products with Virgin Money, you need to notify each one separately. Virgin Money: changing your personal details Virgin Money: credit card personal details

Documents

The documents Virgin Money asks for

For current and savings accounts, the change of name and address form says Virgin Money needs to see your marriage certificate, decree absolute or deed poll as evidence of your name change, and your birth certificate or marriage certificate as evidence of your previous name. Every signatory on the account has to sign it, or the form could be returned. Virgin Money: change of name and/or address form (VM38232V4)

For a mortgage, Virgin Money has a separate change of name form, and it sets out what it needs for each situation. Virgin Money: mortgage change of name form (VMP161V5)

Your situationWhat the mortgage form asks for
Recent marriageOriginal marriage certificate, or a copy certified by a professional
Recent divorce, going back to a previous nameOriginal birth certificate or deed poll, or a copy certified by a professional
Deed pollOriginal deed poll, or a copy certified by a professional

For a credit card, Virgin Money asks for a certified copy of the legal document confirming the change, such as a marriage certificate or deed poll. Virgin Money: credit card personal details

Deed polls

Using a deed poll with Virgin Money

All three Virgin Money routes accept a deed poll: the current and savings account form, the credit card team and the mortgage form. None of them says it has to be enrolled.

What differs is the version they want. The credit card team asks for a certified copy, and the mortgage form takes the original or a copy certified by a professional. Our guide to originals, certified copies and photocopies explains the difference.

In a branch, take the original. Virgin Money’s form also mentions sending the document in instead, and says Virgin Money will send it back, but it doesn’t give a postal address for current and savings accounts. Ask Virgin Money before you post anything.

Several Virgin Money products?

Each one needs its own request, and some want the original. Extra signed originals of your deed poll mean you’re not waiting for one to come back.

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Your next step

Virgin Money, Nationwide and joint accounts

Changing your name with Virgin Money doesn’t update Nationwide. Virgin Money’s credit card page says that if you also have an account with Nationwide, you’ll need to update it there separately, and Nationwide says the same about Virgin Money. See our guide to changing your name with Nationwide.

On a joint current or savings account, the change of name form has to be signed by all the signatories registered on the account, and the address of the first named account holder is used for all correspondence.

Afterwards

Once Virgin Money has your new name

Your account number and sort code stay the same, so your salary, Direct Debits and standing orders keep running. What does need a nudge is anyone who pays you. Banks check the name you’re paid under through Confirmation of Payee, and Pay.UK says a personal account has to match the exact registered name. Once Virgin Money has your new name, someone paying you under the old one may be told it doesn’t match, so give your employer, landlord and regular payers the new name too. Pay.UK: Confirmation of Payee

Your credit file catches up as lenders report your new name. Our guide to name changes and your credit report explains how the old and new names stay linked, and the name change checklist keeps track of everyone else.

Your questions answered

Frequently asked questions

Virgin Money’s help page for the app and Internet Banking says that to change your name or title, you’ll need to visit your nearest branch with proof of your name change.

Not all of them. The change of name form updates all your Virgin Money savings and current accounts unless you say otherwise, but credit cards and mortgages are changed separately.

Virgin Money Credit Cards, PO Box 5293, Worthing, BN11 9TL. For a Virgin Atlantic card, use Virgin Atlantic Credit Cards, PO Box 5294, Worthing, BN11 9TN. Include a certified copy of your document, a short covering letter, your card number and your old and new signatures.

Yes. Its current and savings account form, its credit card team and its mortgage form all list a deed poll as proof of a name change.

No. Virgin Money says that if you also have an account with Nationwide, you’ll need to update it there separately, and the same applies the other way round.

Check the detail

Sources for this guide

Guidance and reference pages

Use the relevant organisation’s instructions when submitting your documents.

Continue your name change

Related guides

Changing your name with your bank

What UK banks ask for, and what to do if one turns your deed poll down.

Changing your name with Nationwide

Branch or post, and why it won’t take originals by post.

Originals, certified copies and photocopies

Which version of your deed poll to send, and when.

Prepared for your next step

Your new name. Your deed poll, taken care of.

One deed poll for your Virgin Money accounts, cards and mortgage, and everyone else on your list. Individually prepared and checked, with free UK delivery.

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