This policy explains how changeyourname.co.uk collects, uses, and protects your personal data. We are committed to handling your information responsibly and in full compliance with UK GDPR and the Data Protection Act 2018.
1. Who we are
changeyourname.co.uk is operated by Change Your Name t/a Easy Deed Polls (the "Company", "we", "us", "our"). Our registered address is Unit 142244, PO Box 7169, Poole, Dorset, BH15 9EL.
We are the data controller for personal data collected through this website and our services. You can contact us at [email protected] for any data-related enquiries.
2. Data we collect
We collect the following categories of personal data:
Data you provide to us
- Identity data: your current name, new name, title, and date of birth
- Contact data: your email address and mobile telephone number
- Address data: your delivery address
- Payment data: payment is processed by Stripe. We do not receive or store your full card details — only a transaction reference
- Order data: details of your order including number of copies and delivery method
Data collected automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent on site, referring URL
- Cookie data: see the Cookies section below
3. How we use your data
We use your personal data for the following purposes:
- To prepare and dispatch your deed poll document
- To communicate with you about your order (confirmation, dispatch, delivery)
- To process your payment via our payment provider (Stripe)
- To respond to enquiries or complaints you submit to us
- To comply with our legal obligations
- To improve our website and services (using anonymised or aggregated data)
We do not use your personal data for marketing purposes without your explicit consent. We do not send unsolicited marketing emails or SMS messages.
4. Legal basis for processing
We rely on the following legal bases for processing your personal data:
- Contract performance: processing your name and address to prepare and deliver your deed poll
- Legitimate interests: improving our services, fraud prevention, and maintaining security of our systems
- Legal obligation: complying with applicable laws and regulations
- Consent: where we ask for your consent before sending any optional communications
5. Sharing your data
We do not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary:
- Stripe: our payment processor. Stripe processes your payment details in accordance with their own privacy policy and PCI DSS standards
- Royal Mail / delivery partners: your name and delivery address are shared with our delivery provider to fulfil your order
- IT service providers: companies that provide website hosting, email, and other technical infrastructure
- Legal and regulatory authorities: where required by law or court order
All third-party processors are subject to contractual obligations to protect your data in line with UK GDPR.
6. Data retention
We retain your personal data for as long as is necessary to fulfil the purposes described in this policy. Specifically:
- Order data (including your name details and address) is retained for 6 years for accounting and legal purposes
- Customer service communications are retained for 3 years
- Technical and usage data is retained for up to 12 months
After the relevant retention period, your data is securely deleted or anonymised.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate data
- Right to erasure: to request deletion of your data (subject to our legal obligations)
- Right to restrict processing: to request that we limit how we use your data
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interests
- Rights related to automated decision-making: we do not make automated decisions with significant effects on individuals
To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use cookies to help our website function and to improve your experience. The cookies we use are:
- Essential cookies: necessary for the website to function (e.g. session management, security). These cannot be disabled
- Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics, used in anonymised form). You can opt out of these
- Payment cookies: set by Stripe to process payments securely
You can control and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.
9. Security
We take the security of your personal data seriously. Our website uses HTTPS (SSL/TLS) encryption for all data in transit. Payment data is handled exclusively by Stripe, which is PCI DSS Level 1 compliant. Access to personal data within our organisation is restricted to those who need it to fulfil your order.
No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee the absolute security of data transmitted to us.
For any questions, concerns, or requests relating to your personal data:
Email: [email protected]
We aim to respond to all data-related enquiries within 5 working days.
This privacy policy was last updated on 4 April 2026. We may update it from time to time. Any changes will be posted on this page with a revised date.