changeyourname.co.uk is operated by Change Your Name t/a Easy Deed Polls. Our registered address is Unit 142244, PO Box 7169, Poole, Dorset, BH15 9EL. You can contact us at [email protected].
We provide a document preparation service. Specifically, we prepare unenrolled deed poll documents for individuals in the United Kingdom who wish to change their name.
We do not provide enrolled deed polls. An enrolled deed poll is registered with the Courts and Tribunals Service and is a different product. If you need an enrolled deed poll, please visit gov.uk.
Our deed polls are legally valid documents under the law of England and Wales and are accepted by UK government departments, public bodies and a wide range of UK organisations. We back this with our acceptance guarantee, set out in section 3, which is subject to the exceptions described there. We also include guidance with every order to help you update your records smoothly.
Every deed poll we prepare uses the established legal wording that UK organisations recognise. Once it has been signed and witnessed correctly, it is the standard document used to change your name with organisations such as HM Passport Office, the DVLA, HMRC and the NHS.
Occasionally a member of staff at an organisation is unfamiliar with unenrolled deed polls. If that happens, we do not simply leave you to it. Where an organisation covered by this guarantee raises a query, we will contact them on your behalf, explain the legal position and advocate for your deed poll to be accepted.
If an organisation covered by this guarantee refuses your deed poll, please:
If, after we have done everything we reasonably can, the deed poll still cannot be accepted and none of the exceptions below apply, we will refund the full amount you paid us, using your original payment method, within 30 days of our final decision.
Our guarantee is genuine, but it has clearly defined limits. It does not apply where:
None of the above affects your statutory rights as a consumer.
When you place an order, you confirm that:
We reserve the right to decline any order at our discretion, including where we have reason to believe the application may be used for fraudulent or improper purposes.
All prices are displayed in pounds sterling (GBP) and are inclusive of VAT (where applicable). Prices are as displayed on our website at the time of ordering.
Payment is processed by Stripe. By placing an order you agree to Stripe's own terms of service. We do not store your card details. Payment must be received in full before we begin preparing your document.
We reserve the right to change our prices at any time. Price changes will not affect orders already placed and confirmed.
We aim to dispatch your deed poll within the dispatch window for the delivery speed you chose during the checkout process. Any estimated arrival dates shown during checkout are estimates only. Delivery timescales for each service are estimates and cannot be guaranteed, as they are subject to Royal Mail's standard service levels.
We are not liable for delays caused by Royal Mail or any other delivery partner, or for delays caused by events outside our control. If your document is lost in transit, we will re-prepare and re-send it at no additional cost, subject to a reasonable investigation period.
You are responsible for providing accurate information when placing your order. We will prepare your deed poll exactly as specified in your order. Please double-check all names and spellings before submitting.
If we make an error in the preparation of your document that is our fault, we will correct it and re-send the document free of charge.
If you provide incorrect information that results in an error on your document, we will re-prepare it at a reduced fee of £1 per copy plus delivery. You must notify us of any errors within 14 days of receiving your document.
Cancelling before dispatch. Your deed poll is a personalised document, but if you need to cancel before we have dispatched it, you can. We will refund your order less a £10 administration fee, which covers the preparation and handling already carried out. To cancel, email us as soon as possible at [email protected] quoting your order reference.
After dispatch. Once your deed poll has been dispatched it cannot be cancelled or refunded, because it is a personalised product made to your specification. This does not affect any refund you may be entitled to under our acceptance guarantee (section 3).
If we make a mistake. If we make an error in preparing your document, we will correct it and re-send it free of charge.
If you make a mistake. If incorrect information you provided results in an error on your document, we will re-prepare and re-send it at the cost of an additional copies order. Please check every name and spelling carefully before submitting, and tell us about any error within 14 days of receiving your document.
Your statutory rights under the Consumer Contracts Regulations 2013 are not affected. Because deed polls are personalised documents prepared to your specification, they are exempt from the standard 14-day cancellation right once preparation has begun.
To the fullest extent permitted by law:
Please allow plenty of time for delivery and for each organisation to update its records. We recommend you do not book travel in your new name until your passport has been updated.
We provide a document preparation service. We do not provide legal advice, and nothing on our website or in our communications should be construed as legal advice. The information we provide about deed polls is general information only.
We are not solicitors and are not regulated by the Solicitors Regulation Authority. If you have specific legal questions about your circumstances, you should consult a qualified solicitor.
We are not affiliated with HM Government and our service is not endorsed by any government body.
These terms are governed by the law of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms do not affect your statutory rights as a consumer.
If you have any concerns about our service, please contact us in the first instance at [email protected]. We aim to respond to all enquiries within 3 working days.
If we are unable to resolve your complaint to your satisfaction, you may be able to use an alternative dispute resolution (ADR) scheme. Details are available on request.
These terms were last updated on 6 October 2026. We may update them from time to time. The version in force at the time you place your order is the version that applies to your purchase.