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Practical UK name-change guide

How to change your name with Chase UK

Chase changes your legal name through chat in its app. Its list of documents includes an enrolled deed poll but not an unenrolled one, so if yours is unenrolled, update your passport or driving licence first.

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Checked against Chase’s own pages
In-app chat
Sources linked below
Based on Chase’s own pages, checked on 28 October 2026

Banks change their processes from time to time, so if anything differs when you get in touch, follow Chase’s instructions. Every source is linked.

Updated: 28 October 2026
On this pageQuick answerIn the appDocumentsUnenrolled deed pollsCards and chosen namesAfter the changeFAQs

The quick answer

In the Chase app, go to Profile, then Personal details, and tap Edit next to your name. Chase takes you to chat, where you upload one or more documents using the paper clip icon. Its list includes a marriage or civil partnership certificate, a driving licence, a valid signed passport and a deed poll stamped as enrolled by the High Court. An unenrolled deed poll isn’t on the list, so update your driving licence or passport first and send that instead.

How it works

How to change your name with Chase

Open Personal details

In the Chase app, go to ‘Profile’, then ‘Personal details’, and tap ‘Edit’ next to your name.

Chat to Chase

Chase takes you through to chat, where you’ll upload your documents.

Upload your documents

Tap the paper clip icon in the chat and send each document with a short message. Chase says it sometimes needs two or three documents.

Look out for your new card

Chase says it’ll let you know once it’s updated your details and sent you a new card.

Chase UK: how to change your legal name

Documents

The documents Chase lists

DocumentWhat Chase says
Marriage certificateOn the list
Civil partnership certificateOn the list
Driving licenceOn the list
PassportA valid signed passport, showing the signature page
EU national identity cardOn the list
Deed pollStamped as enrolled by the High Court
Divorce decree absoluteIf your maiden name isn’t on it, Chase needs another document as well
Going back to your maiden nameYour birth certificate and decree absolute
Going back to your maiden name after your partner has diedYour birth certificate, marriage certificate and your partner’s death certificate
US tax residentsA W-9 form too

Chase says it sometimes needs two or three documents, so it may ask for more than one from this list.

Deed polls

Chase and unenrolled deed polls

The only deed poll on Chase’s list is one “stamped as enrolled by the High Court”. An unenrolled deed poll isn’t mentioned.

That doesn’t leave you stuck. Chase also lists a driving licence and a valid signed passport, and your deed poll is what you use to get those updated. Changing the name on a GB driving licence is free. Our driving licence guide covers DVLA, and our passport guide covers HM Passport Office.

Enrolling your deed poll is the other option, but it means a court fee and your change going on public record. Our guide to enrolled and unenrolled deed polls weighs it up.

The order that works for Chase

Deed poll, then your driving licence or passport, then Chase. Changing the name on a GB driving licence is free.

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Your next step

Your card, and Chase’s chosen name option

Chase says it’ll send you a new card once it’s updated your details. If you haven’t used your physical card in the last 6 months, it won’t send a new one automatically.

Not ready to change your legal name? Chase lets you set a chosen name, which it uses to address you in the app and in calls and messages. Search ‘preferred name’ in the Support section of the app, then choose Call us or Message us. Chase says statements and certain documents still use your legal name. Chase UK: update my chosen name

Afterwards

Once Chase has your new name

Your account number and sort code stay the same, so your salary, Direct Debits and standing orders keep running. What does need a nudge is anyone who pays you. Banks check the name you’re paid under through Confirmation of Payee, and Pay.UK says a personal account has to match the exact registered name. Once Chase has your new name, someone paying you under the old one may be told it doesn’t match, so give your employer, landlord and regular payers the new name too. Pay.UK: Confirmation of Payee

Your credit file catches up as lenders report your new name. Our guide to name changes and your credit report explains how the old and new names stay linked, and the name change checklist keeps track of everyone else.

Your questions answered

Frequently asked questions

In the app, go to Profile, then Personal details, and tap Edit next to your name. Chase takes you to chat, where you upload your documents with the paper clip icon.

Chase’s list only includes a deed poll stamped as enrolled by the High Court. If yours is unenrolled, update your driving licence or passport first, as Chase lists both.

A marriage or civil partnership certificate, a driving licence, a valid signed passport, an EU national identity card, an enrolled deed poll or a decree absolute, plus set combinations if you’re going back to your maiden name. Sometimes it needs two or three.

Yes, once your details are updated. But Chase says that if you haven’t used your physical card in the last 6 months, it won’t send a new one automatically.

Yes. Chase lets you set a chosen name for the app, calls and messages, but statements and certain documents still use your legal name.

Check the detail

Sources for this guide

Guidance and reference pages

Use the relevant organisation’s instructions when submitting your documents.

Continue your name change

Related guides

Changing your name with your bank

What UK banks ask for, and what to do if one turns your deed poll down.

Changing your name with Revolut

A change in the app, approved with government-issued ID.

Changing the name on your driving licence

Free for most GB licence holders, and photo ID in your new name.

Prepared for your next step

Your new name. Your deed poll, taken care of.

The deed poll that updates your passport and driving licence, ready for Chase. Individually prepared and checked, with free UK delivery.

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