Starling changes your name through live chat in its app. You upload one document in the chat: a deed poll, a marriage certificate or a divorce certificate.
Banks change their processes from time to time, so if anything differs when you get in touch, follow Starling’s instructions. Every source is linked.
Tap Help in the main menu of the Starling app and follow the on-screen instructions to start a live chat with Customer Service. Starling says you’ll have an option to upload a document in the chat, and for a name change it asks for one of: a deed poll, a marriage certificate or a divorce certificate. Its Customer Service team is on hand 24/7.
Tap ‘Help’ in the main menu of the Starling app.
Follow the on-screen instructions to reach Customer Service.
Starling says you’ll have an option to upload a document within the live chat.
Starling says its Customer Service team is on hand 24/7, so you can start whenever suits you. Starling: how to update personal details in the Starling app
| Document | When it fits |
|---|---|
| Deed poll | Starling describes it as a legal document that proves a change of name |
| Marriage certificate | Taking a new name when you marry |
| Divorce certificate | Changing your name after a divorce |
Starling says it’ll ask for one of these. Its guide doesn’t mention photo ID in your new name, a statutory declaration or civil partnership documents, so ask in the chat if your proof is something else.
Starling lists a deed poll and describes it as a legal document that proves a change of name. Its guide doesn’t say the deed poll has to be enrolled.
You’ll be uploading it in the chat, so take a clear photo or scan. Both names, the date, your signatures and your witness’s details should all be readable. Keep the original safe.
Our guide to enrolled and unenrolled deed polls explains what enrolment does and doesn’t change.
Then Starling’s list leaves one option: a deed poll. Start with one that’s been checked.
A deed poll, marriage certificate or divorce certificate.
Every name, date and signature readable.
Starling’s Customer Service team is on hand 24/7.
Starling’s guide doesn’t cover how cards or joint accounts are handled after a name change, so ask in the chat while you’re there.
Your account number and sort code stay the same, so your salary, Direct Debits and standing orders keep running. What does need a nudge is anyone who pays you. Banks check the name you’re paid under through Confirmation of Payee, and Pay.UK says a personal account has to match the exact registered name. Once Starling has your new name, someone paying you under the old one may be told it doesn’t match, so give your employer, landlord and regular payers the new name too. Pay.UK: Confirmation of Payee
Your credit file catches up as lenders report your new name. Our guide to name changes and your credit report explains how the old and new names stay linked, and the name change checklist keeps track of everyone else.
Tap Help in the main menu of the Starling app, follow the on-screen instructions to start a live chat, and upload your document when the option appears.
Starling says it’ll ask for one of: a deed poll, a marriage certificate or a divorce certificate.
Starling lists a deed poll without saying it must be enrolled.
Starling says its Customer Service team is on hand 24/7, and you start the change through live chat in the app.
Starling’s guide doesn’t mention new-name photo ID. It asks for a deed poll, a marriage certificate or a divorce certificate.
Use the relevant organisation’s instructions when submitting your documents.
A deed poll for Starling and every other organisation you tell. Individually prepared and checked, with free UK delivery.
ChangeYourName.co.uk is an independent UK deed poll provider.
Printed deed poll
£14.95, free delivery