How to change your name with Bank of Scotland

The quick answer

Log in to Online Banking and select Your profile, Change your contact details, then Change name. Or complete and print the right form, then take it to a branch or post it to Bank of Scotland, The Green Building, Kirkstall Road, Leeds, LS78 1LB. You’ll need your driving licence or a UK or EU passport, your old and new signatures, and a document showing the change. An unenrolled deed poll is only accepted with a valid driving licence or UK or EU passport in your new name.

How it works

How to change your name with Bank of Scotland

Route	How it works
Online Banking	From the menu at the top of the page, select Your profile, Change your contact details, then Change name. You’ll need to log in, or register for Online Banking first.
Mobile app	Bank of Scotland lists a name change under the changes you can’t make in its app, and says the service isn’t available through Android yet.
Branch	Complete and print the right form first, then take it into a branch with your documents.
Post	Send the form and documents to Bank of Scotland, The Green Building, Kirkstall Road, Leeds, LS78 1LB. The bank recommends recorded delivery.

Bank of Scotland: change your name

Documents

What Bank of Scotland accepts as proof

Your situation	What to provide
Marriage or civil partnership	Your marriage certificate or civil partnership certificate
Enrolled deed poll	Accepted, though enrolment isn’t available in Scotland
Unenrolled deed poll	Only with a valid driving licence or UK or EU passport in your new name
Statutory declaration	Accepted
Adoption	Your adoption certificate
Scotland only	A copy of the entry in the Register of Corrections, or an amended birth certificate issued by the Registrar General in Edinburgh
After a divorce	Your divorce papers or decree absolute and your marriage certificate, plus one more document from the bank’s list

ID and signatures. Bank of Scotland needs either your driving licence or a UK or EU passport, and both your old and new signatures. It asks for originals or certified copies, returns any originals once the change is made, and only returns certified copies if you ask.

Deed polls

Deed polls and Scottish name changes

Bank of Scotland accepts an enrolled deed poll, but points out that enrolment isn’t available in Scotland. An unenrolled deed poll is accepted too, as long as you also have a valid driving licence or UK or EU passport in your new name.

So for most people the easiest order is deed poll, then driving licence, then the bank. Changing the name on a GB driving licence is free, and our driving licence guide covers what DVLA needs.

If you were born or adopted in Scotland, Bank of Scotland also accepts a copy of the entry in the Register of Corrections, or an amended birth certificate from the Registrar General in Edinburgh. Our guide to changing your name in Scotland explains who can use that route.

Deed poll first, then your licence

Bank of Scotland wants new-name photo ID with an unenrolled deed poll. A prepared deed poll gets that first step right.

Order a printed deed poll What’s included

Your next step

One request for the whole Lloyds Banking Group

Bank of Scotland says that when you contact it, it’ll update your name on all your Lloyds Banking Group accounts, including Halifax, Lloyds, MBNA and Lloyds Bank Private Banking.

Insurance is the exception. Bank of Scotland says not all the insurance policies it sells are managed by it, so it won’t update your name on them. Check each policy for the insurer’s contact details.

See also our guides for Lloyds Bank and Halifax, which follow the same process.

Afterwards

Once Bank of Scotland has your new name

Your account number and sort code stay the same, so your salary, Direct Debits and standing orders keep running. What does need a nudge is anyone who pays you. Banks check the name you’re paid under through Confirmation of Payee, and Pay.UK says a personal account has to match the exact registered name. Once Bank of Scotland has your new name, someone paying you under the old one may be told it doesn’t match, so give your employer, landlord and regular payers the new name too. Pay.UK: Confirmation of Payee

Your credit file catches up as lenders report your new name. Our guide to name changes and your credit report explains how the old and new names stay linked, and the name change checklist keeps track of everyone else.

Your questions answered

Frequently asked questions

Bank of Scotland lists a name change among the changes you can’t make in its app, and says the service isn’t available through Android yet. Use Online Banking, a branch or the post.

Yes, an unenrolled deed poll, as long as you also have a valid driving licence or UK or EU passport in your new name. The bank notes that enrolling a deed poll isn’t available in Scotland.

A copy of the entry in the Register of Corrections, or an amended birth certificate issued by the Registrar General in Edinburgh, alongside the marriage, civil partnership, statutory declaration and adoption documents it accepts everywhere.

Yes. Bank of Scotland says it’ll update your name on all your Lloyds Banking Group accounts, including Halifax, Lloyds, MBNA and Lloyds Bank Private Banking.

Bank of Scotland, The Green Building, Kirkstall Road, Leeds, LS78 1LB. It asks for originals or certified copies, recommends recorded delivery and returns originals once the change is made.

Check the detail

Sources for this guide

Guidance and reference pages

Use the relevant organisation’s instructions when submitting your documents.

Prepared for your next step

Your new name. Your deed poll, taken care of.

The deed poll for your driving licence, your passport and then Bank of Scotland. Individually prepared and checked, with free UK delivery.

Order for £14.95 See what’s included

The quick answer

How to change your name with Bank of Scotland

What Bank of Scotland accepts as proof

Deed polls and Scottish name changes

Deed poll first, then your licence

One request for the whole Lloyds Banking Group

Once Bank of Scotland has your new name

Frequently asked questions

Can I change my name in the Bank of Scotland app?▾

Does Bank of Scotland accept a deed poll from Scotland?▾

Which Scottish documents does Bank of Scotland accept?▾

Will my Halifax and Lloyds accounts update too?▾

Where do I post my documents to Bank of Scotland?▾

Sources for this guide

Guidance and reference pages

Related guides

Changing your name with your bank

Changing your name with Lloyds Bank

Changing your name in Scotland

Your new name. Your deed poll, taken care of.