The Co-operative Bank changes your name when you send it proof and examples of your old and new signatures. Post them or take them into a branch. Mortgages have their own form.
Banks change their processes from time to time, so if anything differs when you get in touch, follow The Co-operative Bank’s instructions. Every source is linked.
Send an original or certified copy of your marriage certificate, decree absolute or deed poll, with examples of your old and new signatures, to The Co-operative Bank, PO Box 4931, Swindon, SN4 4PL. If you’d rather not post your documents, take them into your local branch. The bank updates your name, confirms it in writing and returns your evidence, usually within 7 to 10 working days. For a mortgage, use its change of name form.
An original or certified copy of your marriage certificate, decree absolute or deed poll.
Include examples of your old signature and your new one.
Send everything to The Co-operative Bank, PO Box 4931, Swindon, SN4 4PL. If you don’t want to post your documents, take them into your local branch.
The bank updates your name and confirms it in writing. It says this usually takes 7 to 10 working days.
The bank’s app, Online Banking and phone options are for contact details such as your address, phone number and email. Its help page doesn’t offer them for a name change. The Co-operative Bank: update your contact details
| What to include | Version the bank accepts |
|---|---|
| Marriage certificate | Original or certified copy |
| Decree absolute | Original or certified copy |
| Deed poll | Original or certified copy |
| Examples of your old and new signatures | Needed with any of the above |
If your proof is something else, such as a civil partnership certificate or a statutory declaration, the bank’s page doesn’t mention it, so check with the bank before you send it.
Your evidence comes back. The Co-operative Bank says it’ll return any supporting evidence you’ve provided. If you’re posting an original, it’s still worth using a tracked service.
The Co-operative Bank lists a deed poll as proof of a name change and doesn’t say it has to be enrolled. It takes the original or a certified copy.
Its page doesn’t say who can certify a copy. If you’d rather not ask, take the original into a branch, or post the original, since the bank says it returns your evidence.
Either way, make sure the deed poll is complete before you send it: signed in your old and new names, dated, and signed by a witness. Our guide to who can witness a deed poll covers who to ask.
The Co-operative Bank’s list is short: a marriage certificate, a decree absolute or a deed poll. For any other reason, it’s the deed poll.
Your mortgage has its own process. The Co-operative Bank says you can change the name on your mortgage account by completing and submitting its change of name form, which is on the same help page.
Our mortgage guide covers what else to think about, such as keeping the property’s title in step. If you also have savings or a mortgage with Coventry Building Society, see our guide to changing your name with Coventry Building Society.
Your account number and sort code stay the same, so your salary, Direct Debits and standing orders keep running. What does need a nudge is anyone who pays you. Banks check the name you’re paid under through Confirmation of Payee, and Pay.UK says a personal account has to match the exact registered name. Once The Co-operative Bank has your new name, someone paying you under the old one may be told it doesn’t match, so give your employer, landlord and regular payers the new name too. Pay.UK: Confirmation of Payee
Your credit file catches up as lenders report your new name. Our guide to name changes and your credit report explains how the old and new names stay linked, and the name change checklist keeps track of everyone else.
The bank’s help page only offers the app, Online Banking and phone for contact details such as your address and email. For a name change, post your documents or take them into a branch.
It says it usually takes 7 to 10 working days. It updates your name and confirms the change in writing.
Yes. The Co-operative Bank says it’ll return any supporting evidence you’ve provided.
Yes. It lists an original or certified copy of a deed poll, alongside a marriage certificate and a decree absolute, with examples of your old and new signatures.
Complete and submit its change of name form for mortgage accounts, which you’ll find on its help page for updating your details.
Use the relevant organisation’s instructions when submitting your documents.
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